FAQs

*COVID STATEMENT*

Owing to COVID restrictions, deliveries may take longer than usual to arrive, so please be aware of this when ordering. Please try not to worry if your bakes are delayed, because they are wrapped well and will still be safe to eat once they arrive. Please contact us if you haven’t received your bakes 7 days after your dispatch email.

We cannot guarantee delivery by a certain date at this time. Please also be aware that if your delivery is delayed, we will not be giving refunds (see our refund policy below).

FOOD SAFETY

Food Safety is extremely important to us at Ditto Bakes and we take it very seriously. We are registered with the local authority and have L2 Food Safety and Hygiene Accreditation.

ALLERGENS AND INGREDIENTS

All brownies & blondies are made using 100% vegan ingredients.

However, our brownies & blondies are prepared in a kitchen that handles nuts and non-vegan food including milkeggs and fish, so they are not suitable for those with allergies to these ingredients as we cannot guarantee no cross-contamination.

Brownies & blondies are baked in their own tins and equipment, and the ingredients are stored in their own area and a separate fridge.
All brownies & blondies contain Wheat (gluten) and Soya.

To ask more questions regarding allergens, please send us an email vegandittobakes@gmail.com or message on Instagram @DittoBakes. 

WHAT SIZE ARE MINI AND REGULAR SLABS?

Mini slab = 4’ x 7’ = 4-6 slices, recommended for 1-2 people.

Regular slab = 8.5’ x 8.5’ = 8-12 slices, recommended for 3+ people.

GLUTEN FREE?

We are unable to offer gluten-free bakes at this current time. Apologies!

COLLECTION?

Collection is available from Whitefield Metrolink Drop off point on Saturday Mornings 9am-12pm. Please select collection delivery at checkout to deduct the delivery fee. You will be contacted to confirm collection. Please allow up-to 7 working days for processing.

If you need it urgently for the following Saturday, please email us at vegandittobakes@gmail.com, or DM us on Instagram @DittoBakes and we will let you know if we can prepare that for you.

WHY ARE YOU SOLD OUT?

The online shop gets restocked on Sunday's at 6pm (excluding mixed treat box, which is restocked on Monday's 6pm) and sells-out fast. If we are sold out, come back the following Sunday at 6pm.

Set a reminder for Sunday at 6pm so you don't miss out!

WHEN WILL MY BAKES BE DISPATCHED?

Please allow up-to 5 working days for your order to be dispatched.

Our postal days are Wed, Thur & Fri. Orders must be made by Wednesday 11:59pm for postage the same week, otherwise they will be sent the following Wednesday.

All orders are dispatched via Royal Mail 1st class, £4. 

This tends to be a next day service.

You will receive an email when your order has been dispatched. Please check your junk folder if you don’t receive this email, as we do not take responsibility for delays or spoiling of items, owing to no-one being present at the delivery address.

If you haven't received your bakes 7 days after your dispatch email, please get in touch.

NB See COVID statement above.

Local Delivery in Manchester?

We have made the decision to close local delivery. Sorry for any inconvenience! Collection is still available from Whitefield, see above.

PACKAGING

When your brownies & blondies are cooled, they are wrapped in baking paper they were baked in, so that they are kept moist and intact. They are then packaged into a well-fitting cardboard box and posted to you. Our packaging is plastic free.

PRE-ORDER/SENDING AS A GIFT?

Ditto Bakes Brownies & Blondies are the perfect way to win at presents!

If your brownies are for a special occasion, you can message your order number via instagram: @dittobakes, or email vegandittobakes@gmail.com, and send us a personalised note which we will attach to your gift.

Please order 7 working days in advance.

Please note, owing to COVID19 restrictions, we cannot guarantee bakes will arrive on a certain date. We will do our best to make sure they do, but sadly once it’s with the postal service, it is out of our hands. See COVID statement above. Thank you for understanding. 

STORAGE

Keep your brownies & blondies, ideally still wrapped in the grease-proof paper, in the fridge and preferably in an airtight container. Warm to room temperature before eating. As our bakes are vegan and contain no eggs, they are safer to eat for longer than non-vegan bakes. We recommend bakes are best eaten within 7 days of dispatch and no later than 14 days.

Ditto Bakes Brownies & Blondies are safe for freezing and they can be frozen for up to one month. Freeze the bakes, wrapped in the greaseproof paper.

REFUNDS AND CANCELLATIONS

We don't currently offer refunds or cancellations. We do not take responsibility for parcel that are damaged/ lost/ delayed by your selected courier. If your package is lost in the post or is damaged, please do get in touch and we will the best we can to help - please make sure you also contact your courier.

REVIEW

As a small vegan business, your reviews are invaluable to us.

If you would like to leave us a review, head to our facebook page. You could also message us on instagram @dittobakes, as we share (anonymous) reviews on our stories regularly.

STOCKISTS?

Currently we are stocked at Potion at Afflecks, Manchester.

CORPORATE ORDERS?

YES - Treat your team to some Ditto Bakes brownies, we love to fulfil corporate gifting orders!

If you are ordering for 10+ boxes, please get in contact via email vegandittobakes@gmail.com for more information on our bulk discounts. No need to order via the website - just send us a spreadsheet!

Your Question, Not Answered?

Please get in touch either via our instagram DMs @dittobakes or email:

vegandittobakes@gmail.com