FAQs
ALLERGENS & INGREDIENTS?
All brownies & blondies recipes are 100% vegan.
However, our brownies & blondies are prepared in a kitchen that handles nuts and non-vegan food including milk, eggs and fish, so they are not suitable for those with allergies to these ingredients as we cannot guarantee no cross-contamination.Brownies & blondies are baked in their own tins and equipment, and the ingredients are stored in their own area and a separate fridge.
Full ingredient and allergens list can be found here.
All our bakes are alcohol-free apart from Stroop Wafel and Salted Caramel.
To ask more questions regarding allergens, please send us an email hello@dittobakes.co.uk.
WHY ARE DITTO BROWNIES SO AFFORDABLE?
Our brownies contain heaps of melted chocolate and the finest ingredients, so it's totally reasonable to wonder how they are still so affordable compared to other vegan postal bakes on the market?! The answer is simple: our packaging is literally, simple! We put our pounds into the product rather than the packaging, so we can provide you with the tastiest, fudgiest and indulgent brownies that are wallet-friendly.
FOOD SAFETY
Food Safety is extremely important to us at Ditto Bakes and we take it very seriously. We are registered with the local authority and have a 5 ⭐️⭐️⭐️⭐️⭐️ rating. I also have L2 Food Safety and Hygiene Accreditation.
GLUTEN FREE?
We are unable to offer gluten-free bakes at this current time. Apologies!
COLLECTION?
Collection is unavailable at the moment.
WHY ARE YOU SOLD OUT?
The online shop gets restocked on Sunday's and sells-out fast. If we are sold out, come back the following Sunday - we recommend setting a reminder!
WHEN WILL MY BAKES BE DISPATCHED?
Our postal days are Wed, Thur & Fri. Orders must be made by Tuesday 11:59pm for postage the same week, otherwise they cannot be guaranteed same week delivery and may be sent the following Wed/Thurs/Fri.
All orders are dispatched via Royal Mail. We offer 1st class, and Royal Mail 24 Hour Tracked. This can be selected at checkout.
You will receive an email when your order has been dispatched. Please check your junk folder if you don’t receive this email, as we do not take responsibility for delays or spoiling of items, owing to no-one being present at the delivery address.
WHY HAVE MY BAKES NOT ARRIVED YET?
If you haven't received your bakes after 3 working days of your dispatch email, please get in touch. Contact must be made within 7 days from dispatch date for a resolution to be found.
NB See COVID statement.
PACKAGING?
When your brownies & blondies are cooled, they are wrapped in baking paper they were baked in, so that they are kept moist and intact. They are then packaged into a well-fitting cardboard box and posted to you. Our packaging is plastic free.
PRE-ORDER/SENDING AS A GIFT?
Ditto Bakes Brownies & Blondies are the perfect way to win at presents!
If your brownies are for a special occasion, you can let us know by adding a note at checkout, or emailing us at hello@dittobakes.co.uk.
We open the order book 3 weeks in advance. Please order with at least 7 working days (working days are Mon-Fri).
Please note, once bakes are in the postal system they are out of our hands, thus we cannot guarantee bakes will arrive on a certain date. We will do our best to make sure they do by dispatching them with enough time. Thank you for understanding.
STORAGE?
Keep your brownies & blondies, ideally still wrapped in the grease-proof paper, in the fridge and preferably in an airtight container. Warm to room temperature before eating. As our bakes are vegan and contain no eggs, they are safer to eat for longer than non-vegan bakes. We recommend bakes are best eaten within 7 days of dispatch and no later than 14 days.
Ditto Bakes Brownies & Blondies are safe for freezing and they can be frozen for up to one month. Freeze the bakes, wrapped in the greaseproof paper.
REFUNDS AND CANCELLATIONS
We don't currently offer refunds or cancellations. We do not take responsibility for parcel that are damaged/ lost/ delayed by your selected courier. If your package is lost in the post or is damaged, please do get in touch and we will the best we can to help - please make sure you also contact your courier.
WHAT'S SIZE ARE THE MINI AND CLASSIC SLABS?
Mini slab = 4’ x 7’ = 4-6 slices, recommended for 1-2 people.
Regular slab = 8.5’ x 8.5’ = 8-12 slices, recommended for 3+ people.
LIKE TO LEAVE A REVIEW?
As a small vegan business, your reviews are invaluable to us.
If you would like to leave us a review, head to our facebook page. You could also message us on instagram @dittobakes, as we share (anonymous) reviews on our stories regularly.
STOCKISTS?
We love to supply cafes and businesses with our fudgy vegan bakes! If you would like more information regarding our wholesale prices, dont hesitate to email us at hello@dittobakes.co.uk for a price list
Currently we are stocked at Village Greens, Prestwich and Vegan Sting, Manchester
CORPORTATE ORDERS?
Treat your team to some Ditto Bakes brownies, we love to fulfil corporate gifting orders!
If you are ordering for 10+ boxes, please get in contact via email hello@dittobakes.co.uk for more information on our bulk discounts. No need to order via the website - just send us a spreadsheet!
*COVID STATEMENT*
Owing to COVID restrictions, and staff struggles at Royal Mail depots, deliveries may take longer than usual to arrive. Please be aware of this when ordering. Try not to worry if your bakes are delayed, because they are wrapped well and will still be safe to eat once they arrive. Please contact us if you haven’t received your bakes 3-7 days after your dispatch email.
YOUR QUESTION, NOT ANSWERED?
Please get in touch via email:
hello@dittobakes.co.uk